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Bill Payment Methods

We now have made it more convenient than ever to pay your bills. We offer the following convenient payment methods.

e-Billing and e-Payment Services
Bill payments can now be made via Hydro One Brampton's website through our new paperless billing service. To sign up, click on the following link to Log-in or Register for our e-Billing and e-Payment Services.

Telephone Banking
This option is available through most banks and trust companies. It allows you to pay your bill by use of your touch-tone phone.

Internet Banking
This option is available through most banks and trust companies. It allows you to pay your bill through the internet.

VISA or MasterCard
This option allows you to pay your bill using your VISA or MasterCard. Please note that there is a convenience fee for paying bills using this service.

Call 1-866-283-7016 or click on the following link for bill payments using VISA or MasterCard

Drop Box
Cheque or money order payments can be made in the 24 hour drop box at our office location:

Hydro One Brampton, 175 Sandalwood Parkway West (Brampton) By Mail
Please send cheques to:

Hydro One Brampton

Local Bank Or Trust Company
Payments can be made at your local bank or trust company during normal office hours.

MoneyGram
MoneyGram is a money transfer service that allows you to safely and quickly pay your bill using cash or debit card. It is available at more than 6,000 Canada Post offices and some grocery and drug stores. Same day bill payment service is $9.99 and next day bill payment service is $3.99. You can find a MoneyGram agent near you on Canada Post's website at www.canadapost.ca/moneygram or call MoneyGram directly at 1-800-MoneyGram (1-800-666-3947).

Western Union
Quick Collect payments can be made at a Western Union location anywhere in the world. To find a location nearest to you, visit www.westernunioncanada.ca

Pre-Authorized Debit (PAD)
You can save time and money by having your payments automatically deducted from your bank account on or about the same day each month. For more information call 840-6300 ext. 7300 or visit the
Pre-Authorized Debit (PAD) page on our website.

FREQUENTLY ASKED QUESTIONS

1) How long does it take for Hydro One Brampton to receive my payment?

Bill Payment Method	Amount of Time to be Received (approximate)
Telephone Banking/Internet Banking	2 business days
MoneyGram	Same day or next day
Western Union - Call our office with MTCN#	Next day
Credit Card Payment - VISA or MasterCard	Same day
Financial Institution or by Mail	5 business days
Drop box - 175 Sandalwood Pkwy West	Same day

2) Why is there a convenience fee when I pay by credit card?

There are several methods available to pay your bill without cost to you. However, if you do choose to pay by credit card, you will be required to pay a convenience charge. Credit card companies charge businesses like Hydro One Brampton, a percentage of the payment for processing. These charges are incremental to the amount required to pay your bill. As a regulated utility, Hydro One Brampton is obligated to ensure that the entire amount of your payment be applied to your account. The convenience charge that the credit card charges for this transaction must be paid for by the user of the credit card.

3) How much will the convenience fee be?

The convenience fee is $8.50 per transaction with a maximum of $350.00 per transaction. If you have a balance owing that is greater than $350.00, you would need to make multiple transactions if you choose to pay by credit card.

4) How will this appear on my credit card statement?

Your credit card statement will show the amount paid to Hydro One Brampton for your energy account as "Hydro", and your convenience fee will be listed separately as "Paymentus".