Our telephone system is attended 24 hours a day, seven days a week. Should you call during a power outage, a recorded message may inform you that efforts are already underway to restore service as soon as possible.

If Your Power Goes Out

If the power goes out in your house it would help us if you took the following steps:

Check to see if your neighbours are out of power. If they are, call us.
If the outage just affects your home it could be your main switch. Call us anyway. Don't attempt to repair it yourself. It will help if you can tell us:
- which parts of the house have no power?
- did the problem occur when a particular appliance operated?
- does the stove or dryer still work?

If you call our office during an outage, a recording may inform you about the problem.

We attempt to deliver reliable, interruption-free power, but in the event that the power goes out, here are some useful tips:

Keep a flashlight handy.
Turn off or unplug as many appliances as possible to avoid possible damage when power is restored.
If you have an electric garage door opener, learn how to use the manual override.
Leave your refrigerator and freezer door(s) closed. Foods will last up to 24 hours if the door is left closed. Resist the temptation to peek inside to check.
Remember to reset digital clocks and alarms after power is restored.
Leave one light switch on so that you will know when the power comes back on.


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