contact us careers news & publications about us home
 

Electricity Retailers

If you wish to purchase electricity from one of the licensed retailers, you will be required to sign a contract. Most retailers offer a fixed price and term contract. Read the contract carefully, so you're aware of all the terms and conditions.
  • Hydro One Brampton does not go door-to-door soliciting for your business.
  • Electricity retailers and their salespeople do not represent Hydro One Brampton.
  • You should not show your hydro bill or share account information unless you decide to sign with a retailer.
For more information on Electricity Retailers, please visit the website of the Independent Electricity System Operator.

If you decide to sign a contract, you have a cooling off period. To cancel, you must notify the retailer, in writing, within 10 business days.


Click on the following link for a list of electricity retailers eligible to operate in Brampton.


Visit the website of the Ontario Energy Board (OEB) for more information on the Code of Conduct for electricity retailers.

What to Ask a Retailer:
  • Do you have a license from the OEB?
  • What is the length of the contract and is there a penalty for canceling it?
  • Who gets any possible rebates?
  • What is the price per kilowatt hour being offered?
  • Are there any additional charges?
  • What if I move? Can I terminate early or transfer the contract?
What if I Have a Complaint?

All retailers must follow the Electricity Retailers Code of Conduct that establishes guidelines and standards. Retailers' salespeople are required to carry photo identification when retailing door-to-door, to indicate that any local offer is not being made by Hydro One Brampton, to clearly state the price and other terms, and to provide a clearly printed contract.

Consumers who wish to make a complaint about an electricity retailer should note the salesperson's name, company, and the time/date of visit and should contact the Ontario Energy Board at 1-877-632-2727.

GLOBAL ADJUSTMENT

If you pay the market price (called the Hourly Ontario Energy Price), or have signed a retail contract, your electricity bill also includes a line for the Global Adjustment. The Global Adjustment affects the final commodity price you pay.


The Global Adjustment provides both adequate generating capacity and green energy for Ontario. It accounts for differences between the market price and the rates paid to regulated and contracted generators and for conservation and demand management programs. As a result, its value may be positive or negative, depending on the fluctuation of prices in the spot market.

The rate is set to reflect the difference between the market price and:
  • The regulated rates paid to Ontario Power Generation’s nuclear and hydroelectric baseload generating stations;
  • Payments made to suppliers that have been awarded contracts through the Ontario Power Authority such as new gas-fired facilities, renewable facilities (like wind farms) and demand response programs; and
  • Contracted rates administered by the Ontario Electricity Financial Corporation paid to existing generators.
The Global Adjustment may be a positive or negative number, depending on whether the market price is lower or higher than the fixed rates. Note the amount that appears on your bill may be different, taking into account the period of time covered in your bill. For more information visit the website of the Independent Electricity System Operator; and/or click on the link to Global Adjustment.
 
   

Privacy Sitemap

All contents © 2012 Hydro One Brampton Networks Inc. All rights reserved.
175 Sandalwood Pkwy West, Brampton, Ontario L7A 1E8

This document was last modified on 06-21-2010.